Cancellation policy

Payment and Recurring Billing Policy

Effective date: November 10, 2025

Company:
WaterAnywhere (“we,” “us,” “our”)
2450 Business Park Dr. Vista, CA 92081 USA
Phone: (760) 727-1652
Email (General/Orders/Support): Sales@WaterAnywhere.com

1. Accepted payment methods

• Major credit/debit cards, ACH/bank transfer (where available), digital wallets (Shop Pay, Amazon Pay, Google Pay, PayPal, Apple Pay).
• All payments are processed securely via our third-party payment processors.
• We do not store full card details on our servers.

2. Pricing, currency, and taxes

• Prices are shown in U.S. Dollars unless stated otherwise.
• Applicable taxes, duties, and shipping are added at checkout based on delivery address.
• Promotional pricing and discounts apply only within stated periods and terms.

3. Order authorization and billing

• By placing an order, you authorize us and our payment processor to charge the payment method for the total shown at checkout.
• Orders may be declined or canceled for suspected fraud, pricing errors, or product unavailability.

4. Recurring subscriptions (filter replacements and service plans)

• Eligible products may be offered on subscription (e.g., membranes, filters, kits).
• Other product subscription features may be introduced in the future; details will appear at checkout when available.
• You authorize recurring charges to your selected payment method at the stated interval (e.g., every 3/6/12 months) until canceled.
• Initial order confirmation includes subscription details; subsequent renewals generate a receipt via email.

5. Billing cycle and auto-renewal

• Subscriptions renew automatically on the renewal date; if a renewal date falls on a non-business day, billing may occur on the next business day.
• If an order ships early or is delayed, billing may occur upon shipment; you will be notified of material changes.

6. Trials and introductory offers

• If a trial or introductory rate applies, you will be charged the standard price at the end of the trial unless you cancel before the renewal date.
• Trials are limited to one per customer unless stated otherwise.

7. Price changes

• We may change subscription pricing with at least 15 days’ notice by email or on-site notice.
• Continued use or failure to cancel before the effective date constitutes acceptance of the new price.

8. Failed payments

• If a recurring charge fails, we may retry the payment and notify you to update your payment method.
• We may suspend shipments or service until payment is resolved.
• If not resolved within 14 days, the subscription may be canceled.

9. Updating payment information

• You can update payment details in your account or by contacting us.
• Updating your payment method constitutes authorization to charge the new method for current and future charges.

10. Skips, changes, and cancellations

• You may skip a shipment, change frequency, or cancel at any time before the next renewal cutoff shown in your account (typically 48 hours before the renewal date).
• Changes made after the cutoff may apply to the following cycle.
• Cancellations do not grant refunds for orders already processed or shipped.

11. Refunds and returns

• One-time purchases: Refunds follow our Warranty Policy; shipping fees are non-refundable unless we are at fault.
• Subscriptions: Prepaid or current cycle charges are non-refundable once processed; unopened items may be returnable per our Return Policy.
• Defective or incorrect items will be repaired, replaced, or refunded per our Warranty Policy.

12. Proration

• If you upgrade or downgrade a subscription mid-cycle, we may prorate charges or apply a credit to the next invoice, as applicable.

13. Chargebacks and disputes

• Please contact us first to resolve billing issues. Unauthorized chargebacks may result in account suspension.
• We will provide evidence to the processor for any disputed transactions.

14. Shipping timing for subscription renewals

• Renewal orders typically ship within 3 business days after billing, subject to stock and carrier availability.
• Delivery times vary by destination; see our Shipping Policy.

15. Invoices and records

• We email order confirmations and receipts; past invoices are available in your account.
• Please retain copies for your records.

16. Security and data privacy

• Payments are processed by PCI-compliant providers.
• Personal data is handled per our Privacy Policy.

17. Third-party processors

• We may use processors such as Shopify Payments, Shop Pay, Google Pay, Amazon Pay, and PayPal. Your payment is subject to their terms and privacy policies.

18. Eligibility and restrictions

• You must be at least the age of majority in your jurisdiction to purchase.
• Commercial buyers may have additional terms via written agreement.

19. Governing law

This policy is governed by the laws of California, without regard to conflict-of-law principles.

20. Contact

Billing questions: See our contact information near the top of this policy.