All in-stock orders placed before 3:00pm*, PST on a business day will ship the same day. Orders placed after 3:00pm*, or on a non-business day will ship the following business day. If there is a problem with your order that will prevent it from shipping as scheduled, we will contact you within one business day, usually within the same day. WaterAnywhere is open Monday – Friday, 8am to 5pm except national holidays.
*Note that 3:00pm cutoff applies to FedEx and FedEx SmartPost shipping methods. USPS cutoff time is 12:00pm PST.
For domestic and international deliveries we offer the following shipping options -- FedEx, UPS, USPS, and FedEx SmartPost. For deliveries over 200 lbs. we offer a freight shipping option. For California residents we offer the option for pickup at our Will Call Warehouse.
If you prefer to use your own freight account, please contact us. A Customer Service Representative will setup an account to accommodate your request.
Freight is prepaid only. We do not offer a Collect Account shipping option.
Review Your Order before it's Final – you can review your order total before it's final by selecting and completing the Shipping Method and Payment Method steps during the checkout process. At the Order Confirmation page you can review your order details before confirming your order. You can still go back to change your order details.
Changes to Confirmed Orders
Once an order is confirmed it cannot be modified. To order additional products, a new order can be created. If some or all of the products ordered need to be cancelled, please contact us to cancel your order. You may create a new order. Please see our cancellation policy below. We cannot combine orders and each order is processed separately.
Track or Pick Up Orders
Track Shipped Orders
For orders shipped to a physical address, you’ll receive an email notification with your carrier tracking number, when your order has been shipped.
Visit our Order Tracking page to track your order. Simply enter your order number to track your shipment.
Pickup Will Call Orders
Once your order is available for pickup we’ll call you or send an email notification with our address, map and directions to our Will Call Warehouse in Vista, CA, along with instructions for will call pickup.
Will Call Warehouse is open Monday – Friday, from 8:00AM – 4:30PM (closed on federal holidays). Online orders must be placed at least 2 hours before pickup. This is not a retail store and there is no store-front available. Will Call area is in rear of building. Please use call box at southeast entrance for access.