Terms of Use

Last Updated: November 10, 2025

Welcome to WaterAnywhere.com (the “Site”). These Terms of Use (“Terms”) govern your access to and use of the Site, including our online store, portals, and digital services. WaterAnywhere is the exclusive authorized distributor of Applied Membranes, Inc. (“AMI”) products. By visiting or using the Site, or by placing an order through the Site, you agree to these Terms. If you do not agree, you may not access or use the Site.

Please read carefully. Among other provisions, these Terms include an arbitration agreement and a class action waiver that affect your rights.

1. Scope; Changes to These Terms

• Applicability: These Terms apply to all users of the Sites, including customers, distributors, channel partners, and visitors. Additional terms may apply to specific services, portals (such as distributor portals), sales, promotions, warranties, or programs. If there is a conflict, those specific terms control with respect to their subject matter.
• Updates: We may update these Terms at any time. Changes are effective upon posting, unless otherwise stated. Your continued use of the Sites after changes post constitutes acceptance. We will make reasonable efforts to notify you of material changes.

2. Accessibility

Please see our Accessibility Policy.

3. Online Store; Orders; Pricing; Availability

• Product Changes: We may revise product specifications, materials, components, part numbers, drawings, performance data, and availability without notice. Images and descriptions are illustrative and may differ from delivered items because of engineering updates or manufacturing tolerances.
• Industrial and Residential Products: Some products require professional installation or commissioning. You are responsible for ensuring compatibility with your site conditions and applicable codes.
• Quotations: Quotes are valid only for the stated period or 30 days if none is stated. Errors may be corrected by us.
• Pricing: Prices are subject to change without notice. We may cancel orders arising from pricing or description errors. Taxes, duties, and fees are your responsibility unless required by law.
• Availability: Stock and lead times are not guaranteed. We may limit quantities or split shipments.
• Order Acceptance: Your order is an offer to buy. We may accept, reject, or backorder at our discretion.
• Payment Processing: Payments may be handled by third-party processors subject to their terms and privacy policies.

4. Shipping

See our Shipping & International Duties Policy.

5. Returns, Exchanges, and Refunds

See our Return and Refund Policy and/or our Warranty and Disclaimer Policy.

6. Accounts and Portals

• Registration: Some features require an account. We may approve, condition, or deny registration. You are responsible for activities under your account.
• Security: Notify us immediately of unauthorized access or suspected compromise. We may suspend or terminate accounts to protect users or systems.

7. Promotions, Coupons, and Rebates

• Terms: Offers are valid only as stated and for the specified period. They generally cannot be combined or applied to prior purchases.
• Program Changes: We may modify or end promotions or rebates at any time.

8. Resale; Authorized Channels

• Unauthorized Resale: Products are for end-use only and not for resale without written authorization.
• Channel Integrity: Authorized distributors and OEM partners must comply with their separate agreements and brand standards.

9. Technical Information; Suitability; Safety

• Product and Engineering Data: Typical values may vary. You must verify suitability for your application and maintain proper system conditions.
• Installation and Use: Follow all applicable codes, manuals, SDS, and instructions. Improper installation voids warranties.
• Water Quality: Treated water performance depends on site conditions. Testing and monitoring are your responsibility.
• Regulatory and Compliance: Certifications apply only to products as manufactured, not field modifications.

10. User Conduct and Acceptable Use

You agree not to:

• Use the Site for unlawful purposes.
• Upload or transmit harmful, deceptive, or infringing material.
• Attempt unauthorized access or interfere with the Site.
• Use bots or scrapers without written permission.
• Reverse engineer or copy the Site, except as allowed by law.
• Post sensitive personal data unless requested securely by us.

11. User Content

See our Copyright and DMCA Policy.

12. Privacy

Your use of the Site is subject to our Privacy Policy.

13. Export Controls; Sanctions; Anti-Diversion

Products and technology may be subject to U.S. export control laws. You agree to comply with all applicable restrictions and not to use products for prohibited purposes or destinations.

14. Regulatory Notices; California Proposition 65

Some products may carry warnings required under California Proposition 65.

15. Warranty; Limitation of Liability and Disclaimer

See our Warranty and Disclaimer Policy.

16. Indemnification

You agree to defend, indemnify, and hold harmless WaterAnywhere, AMI, and their affiliates and employees from any claims arising from your use of the Site or violation of these Terms.

17. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including natural disasters, war, labor disputes, or supply chain disruptions.

18. Termination

We may suspend or terminate access to the Site at any time. Sections that should survive termination (like IP, disclaimers, indemnity, arbitration) will continue to apply.

19. Dispute Resolution; Arbitration; Class Action Waiver

• Informal Resolution: Before filing a claim, you must attempt to resolve it informally by contacting: Legal Department, WaterAnywhere Legal, 2450 Business Park Dr., Vista, CA 92081, USA.
• Arbitration Agreement: Disputes will be resolved by binding arbitration administered by JAMS under its rules, before a single arbitrator. The Federal Arbitration Act governs this provision.
• Location; Procedure: Hearings may occur by video or in San Diego County, California. California law applies.
• Fees: Each party pays its own fees, subject to arbitration rules.
• Small Claims; IP: Either party may bring small-claims or IP actions in court.
• Class Action Waiver: Disputes will only be conducted on an individual basis. Class or representative actions are not allowed.
• Severability: If the waiver is found unenforceable, the affected claim proceeds in court; the rest remain in arbitration.

20. Contact Information

WaterAnywhere
2450 Business Park Dr.
Vista, CA 92081 USA
Phone: (760) 727-1652
Email: Compliance@wateranywhere.com
California users may contact the California Department of Consumer Affairs, Consumer Information Center, 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, (800) 952-5210.

21. International Users

The Site is controlled from the U.S. and intended primarily for U.S. users. You are responsible for compliance with local laws.

22. Children

The Site is not intended for children under 13. If you are under the age of majority, use the Site only with parental consent.

23. Severability; No Waiver; Assignment

If any provision is invalid, it will be enforced to the maximum extent allowed. No waiver is continuing. We may assign these Terms without notice; you may not without our consent.

24. Entire Agreement; Order of Precedence

These Terms, along with referenced policies and sales documents, form the entire agreement. In case of conflict, a signed agreement with WaterAnywhere prevails.

25. Governing Law and Venue

Except as preempted by federal law, these Terms are governed by California law. Venue for court actions is in San Diego County, California.

Sales Terms Addendum (for B2B customers)

• Payment Terms: Payment is due at checkout unless otherwise stated. For approved credit accounts, terms are net 30 days.
• Credit Approval: All shipments are subject to credit approval. We may modify credit or require advance payment.
• Inspection and Acceptance: Inspect goods upon delivery and notify us of issues within 10 days.
• Tooling; Drawings: All tooling, software, and design files remain WaterAnywhere property unless transferred in writing.
• Compliance: You are responsible for local codes, permits, and safe access for service.
• Field Service: If provided, field service is billed at prevailing rates plus expenses.
• Custom Systems: Design changes based on updated site conditions may require change orders.

If you have questions about these Terms, contact us at Compliance@wateranywhere.com.